On Line Assistance - CIMS Help Desk
The CIMS Group is dedicated to providing the very best help desk services.
Our Help Desk Associates will listen carefully, and provide you with a knowledgeable and courteous response. If there is something we cannot answer right away, we will document your concern and conduct the proper research and return assistance to you in an agreed period of time. Our aim is to be of valuable assistance to you.
The CIMS Group Help Desk can provide you with assistance in the following ways:
Place your call to 1-800-537-9199 and select service.
You may, of course, leave a message if you wish us to return your call. If it is urgent and you require to speak with a Help Desk Associate, select the option to speak with a CIMS Group Help Desk Associate. We will gladly take your call![ Back to Top ]
You may send an email through your own email client or through ChartEvolve. You will receive an email stating that we have received your help request. Please state whether you wish to be contacted by a return email or by phone. If you wish to be contacted by a return email, our Help Desk Associate will provide a response to your email in the order in which it was received. If you wish to be contacted by phone, please provide the phone number you wish us to contact you by. Our Help Desk Associate will return a call to you in the order in which your request was received.[ Back to Top ]
For those who wish a more personalized service, Our Help Desk Associate will be happy to dial into your system and view your concern or question while on the same screen with you. We will, simultaneously, communicate with you by phone. We may ask you to download an applet in order for us to view your computer. This method is the preferred method for those who find a conference style discussion useful.[ Back to Top ]